Create and deploy IT solutions for business
Globalisation means that your customers are located throughout the world. To help them effectively, you must also have a presence everywhere and provide a responsive, relevant and effective service. With Microsoft Dynamics CRM, build your customers’ loyalty while giving your advisors added value.
With full multi-channel service features, develop a special relationship with your customers by choosing their preferred internet channel: social networks, chat, mobile, etc.
Equip your advisors with a unique tool that creates strong links. With Microsoft Dynamics CRM, they will be able to offer your customers a swift, relevant service via a unified service console.
Reduce response time and improve problem-solving. Dynamics CRM provides your team with a knowledge base that is constantly being expanded.
Manage benefits and service level agreements (SLAs) in real time and go further in customer satisfaction through dynamic channelling and queueing of requests.
Give your teams the tools they need to respond swiftly to customer demands. The combined power of Yammer and Microsoft Dynamics delivers both transparency and flexibility.
Listen, reach and interact with your prospects and customers on any channel, and provide them with the service they expect on their own terms.
