Customers and potential customers are increasingly well-informed. They often make buying decisions before you can even engage.
Your sales strategy must therefore adapt, taking this new trend into account.
Your teams need familiar tools that are intuitive and easy to use, so that they can be more effective. Dynamics CRM and Dynamics 365 for Sales combines all these features.
Globalisation means that your customers are located throughout the world. To help them effectively, you must also have a presence everywhere and provide a responsive, relevant and effective service. With Dynamics CRM and Dynamics 365 for Customer Service, build your customers’ loyalty while giving your advisors added value.
Don’t allow complexity to spoil your customers’ experience.
Marketing managers today need to have the specific tools required to easily plan, implement and evaluate campaigns from beginning to end. The marketing module in Microsoft Dynamics CRM and Dynamics 365 helps you to attract customers and make your marketing vision a reality.
Microsoft Dynamics CRM and Dynamics 365 for Field Service helps ensure businesses provide the right person, in the right place, at the right time, using the right skills and equipment. This drives better customer satisfaction AND improves the productivity of resource.
Microsoft Dynamics CRM and Dynamics 365 for Project Service Automation helps professional service organisations acquire new clients, combat employee attrition and increase utilisation rates of resources.
Social networks offer your business valuable information. The Dynamics CRM and Dynamics 365 social media functionality takes these trends in customer behaviour into account. This gives sales professionals the ability to take new opportunities and to respond in a targeted way to the threat of competition. At the same time, the marketing teams use the data from social networks to deliver the right message at the right time in their campaigns. Finally, the customer service teams can analyse customers’ attitudes so that they can understand them better and interact with them in a more targeted way.